Frequently Asked Questions

Q: How do I know if I can get Bright by Text where I live?

A: Bright by Text is available to anyone living in the US and any of its territories?

Q: How much does Bright by Text cost?

A: Bright by Text is a free service, however check your mobile service plan to see if text messaging fees apply.

Q: Can I receive text messages for more than one child that I care for?

A: Yes

Q: How do you ensure that my information is private?

A: We take your privacy very seriously. We ask for the child's due date or date of birth at sign up to determine which messages are age-appropriate to send to each caregiver. We never share, sell, or disclose this data and it is only used to provide relevant and timely information in accordance with our Privacy Policy and our Terms and Conditions.

Q: f I provide my cell phone number, will you share it with other companies or organizations?

A: We take your privacy very seriously. We ask for the child's due date or date of birth at sign up to determine which messages are age-appropriate to send to each caregiver. We never share, sell, or disclose this data and it is only used to provide relevant and timely information in accordance with our Privacy Policy and our Terms and Conditions.

Q: How do I change the language of the text messages I receive?

A: Bright by Text is currently available in English and Spanish. If you would like to update your language preferences at any time, text the word "English" or "Espanol" to 274448. You will receive a text message confirming your changes. 

Q: I moved recently, how do I update my zip code?

A: Please contact Admin@brightbytext.org and include the phone number associated with your account, as well as your new zip code.

Q: I no longer want to receive text messages, how do I unsubscribe?

A: If you would no longer like to receive text messages from Bright by Text, text the word "Stop" to 274448.

Q: I deleted my history of Bright by Text messages, is there a way to retrieve these?

A: Please contact Admin@brightbytext.org and include the phone number associated with your account, and we will email you a historical record of the text messages you have received from Bright by Text.

Q: I live in a rural area, will I still be able to receive texts?

A: Bright by Text messages can be received anywhere in the United States with cellular coverage. Messages can also be downloaded through an internet connection.